Monday, February 15, 2016
Shopping Issues
It's a cold snowy day today in the Northeast and MidAtlantic regions of the US. I thought it was a good idea to look for Carribean Cruises. I searched for Carribean Cruises and immediately saw an Ad promoting "Royal Carribean 70% Off". Perfect. I click on the link and it takes me to CruiseLines.com. It has a very easy and navigatable search where I can select on several different attributes of a cruise. However, the search results require me to put in my contact information. I understand why the website requires the information as it is the best way to collect information on potential customers and build a prospective customer database. However, I am not at the point of really considering a cruise. I am still in the "wouldn't it be nice" and dreaming phase. I was reluctant to put in my information so I exited out. From an e-marketing perspective is the best way to collect information? Do you think this discourages more prospective customers from perusing or is it effective for the company to build a targeted database of prospectives customers? I don't like to provide the information when I am "window shopping". From an emarketing perspective, I think the company would be better to allow searches but to collect cookies to send targeted ads over the next several days and weeks.
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